pre-sales information.

  • Delivery

    For a small additional cost we can arrange delivery to your home or workplace in most of Australia's capital and regional centres. This fee will be calculated during the checkout process.
  • Freight Charges

    Freight charges around Australia are as follows:

    SA (Pickup) $0
    SA $30 inc GST
    VIC $35 inc GST
    WA $60 inc GST
    NSW $35 inc GST
    ACT $40 inc GST
    NT $50 inc GST
    TAS $55 inc GST
    QLD $45 inc GST

    South Australian Customers can opt to pick up their goods and avoid freight charges. This option can be selected during the online ordering process.
  • Packaging

    Our basins are wrapped in EPE sheets to protect any possible scratching. They are then put into a strong cardboard box, protected by thick EPS sheets from 6 sides.
  • Quality Guarantee Policy

    In the event that your product arrives damaged or is otherwise defective, contact us within 48 hours of delivery and we will arrange a replacement. All of our basins are carefully examined prior to delivery. Sublime Living will not take responsibility for any damage that occurs during and after installation.
  • Total Quality Management System

    All of our bathroom basins have passed ISO 9001:2000 certification. TQM systems applied during manufacture ensure quality standards are maintained and enable us to supply you with a superior product.
  • Maintenance

    Each natural stone basin has been sealed prior to delivery. However, we recommend customers seal Natural Stone basins every 12 months. It is recommended you do not use acid or alkalis as they may destroy the surface polish of natural stone.
  • Natural Stone colours

    Because natural stone has inherent variations in colour, the images displayed on this website may not always reflect the exact colour of the stone basin.

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